When Amazon receives the claim, we send the seller an email detailing the claim and requesting basic information about the order and the fulfillment process. Amazon will then determine how the claim will be settled, which may include reimbursement of the order to the customer at the seller’s expense.

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Beth is a Senior Principal Technologist for Amazon Robotics. Beth has been Founder and CEO of several successful startups, most notably EXOS, Inc., which was venture capital backed and sold to Microsoft in 1996.

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